The CAG is simply a web page menu system providing "links" to Citrix virtual services (applications and or desktops). Once logged in through the CAG, you gain access a variety of virtual services (virtual desktops, virtual applications) that you local OIT office has configured. This does mean that the CAG that you see is related to your login and your login is related to your local facility. In other words, a VA Central Office CAG system provides different services than a Palo Alto CAG system, each tailored to the individual site staff's needs and capabilities.
Every iPad in the VA Mobile Health program is configured with 4 "apps" or really short cut icons that launch one of "CAG East", "CAG West", "CAG North" or "CAG South" to spare the you from messy and error prone technical configuration of the Citrix Receiver app. Thus using the CAG does not involve typing but rather simply tapping one of the icons to
Accessing the "CAG"
The process of accessing / logging into the CAG is fairly straight forward, simply login to one of 4 access points (4 doors to the same house) using the icons supplied on your VA issued iPad. Tapping one of the icons will launch the Safari browser and display a screen as shown below.
Any of CAG East, CAG West, CAG North or CAG South will present a browser page which will accept your VA Active Directory login credentials (sometimes called network login, windows login, or PC login).
4 are provided in the event that one or more do are overloaded or slow. Simply select another.
Your VA Active Directory login should be in the format indicated at the login window, starting with your VA Active Directory domain (aka DVA is VA Central Office, yours may be different). This is followed by a backwards slash "\" and your Active Directory username.
Example: (imaginary "John Public")
The password field takes your regular Active Directory account password. Note that the pairing is the key. This is the password that goes with this username.
Next, simply press the "Login" button to login
SmartCard technology (PIV, CAC) is largely not compatible with mobile. By participating in the VA Mobile Health program, you are eligible and require PIV exemption due to the lack of PIV compatibility with mobile technology.
Accessing Citrix Virtual Desktops & Virtual Applications
Once logged into the CAG, a menu of services are provided. These services are comprised of either virtual applications or virtual desktops. Some locations may not have access to virtual desktops depending up on the local IRM / OIT configuration of the CAG system resources for the local staff.
A typical web page menu of resources within the CAG looks like the web page pictured to the right.
Depending upon your local OIT configuration, there may be no "Desktops" tab and there may be more folders shown under the Applications tab as well as some general purpose Windows applications. The screen to the right is for reference only.
To open a folder in the menu system. Tap it with your finger and the browser display will open to the contents of that folder. For example, the "VACO General Applications" folder is opened in the image to the right:
To open a Windows program, tap it's icon. This will download a "link file" which contains the information needed to bring up the virtual application or virtual desktop.
This link file from the CAG needs a special "browser" to open it. This "browser" is a very specific browser that browses virtual applications and virtual desktops (sometimes called "streamed" desktops and "streamed" applications). This special browser is called "Citrix Receiver" or simply "Receiver" and it's icon looks like this:
If you do not have the specialized browser "Receiver" the linked file will not be able to be opened on your iPad and you will get an error. Fortunately the solution is easy, simply download the Citrix Receiver from the App Store here: Citrix Receiver on the App Store on iTunes
After downloading / installing the Receiver, in the CAG browser display simply tap the virtual application or virtual desktop icon again and it will download the "link file" which will offer to open into the Citrix Receiver app. From there it will log you into the virtual Windows environment (the "streamed application" or "streamed desktop" you chose)
- Current CAG URLs for reference